Contact us

For help with your account, features, files, or anything that is not working the way you expect, email support@archiv-o.com. To help us respond quickly, include the email address on your account, a clear description of the issue, and screenshots or steps to reproduce where possible. We aim to respond within one business day.

Have a bug, a question, or a feature idea you would like others to see? Post it in the Community. The team and other members can reply, and we mark issues as completed or fixed as we work through them. It is often the quickest way to see whether something is already known or on the way.

For step-by-step answers on getting started, organizing files, working with Simba AI, billing, and security, browse the Help center. Many common questions are answered there without needing to wait for a reply.

For questions about plans, upgrades, invoices, or charges, email support@archiv-o.com or manage your plan from the in-app billing page. Before requesting a refund, please review our Refund Policy, which explains how usage-adjusted refunds are calculated for a usage-based service.

To access, correct, export, or delete your personal data, email support@archiv-o.com with the subject line “Privacy request” from the email address on your account, so we can verify it is really you. Our Privacy Policy describes what we collect and how it is handled.

If you believe you have found a security vulnerability, please report it responsibly to support@archiv-o.com with enough detail for us to reproduce it, and give us a reasonable opportunity to investigate and fix the issue before disclosing it publicly. You can learn more about how we protect your data on our Security page.

For legal notices, formal complaints, or other legal matters, contact support@archiv-o.com. If you have a disagreement you would like resolved, our Dispute Resolution Policy sets out a clear, good-faith path for handling it.

For Business or team accounts — including centralized billing, per-seat budgets, and workspace encryption controls — you can set things up from Settings inside the app, or email support@archiv-o.com and we will help you get your team onboarded.

We aim to respond to support requests within one business day. Billing and refund requests are typically reviewed within about three business days, and any approved refund is then processed to your original payment method. Our team operates on Philippine Standard Time (GMT+8), so replies may arrive outside your local business hours.