Refund Policy

Because Archivo delivers value the moment you use it — and because our AI features consume real compute cost as soon as they run — refunds work differently than they do for physical goods. Instead of an all-or-nothing rule, we use a fair, usage-adjusted approach: when you are eligible for a refund, we refund what you paid minus the value of what you have already used. This is the same principle followed by other usage-based AI services. Nothing in this policy removes any rights you may have under mandatory consumer-protection law.

This policy applies to payments you make directly to Archivo (operated by UrsimusAI), including subscription plans, one-time beta passes, and Boost usage credits. It does not cover purchases made through the Apple App Store or Google Play, which are handled by those stores under their own refund rules — see section 12. This Refund Policy should be read together with our Terms of Service and Dispute Resolution Policy.

Archivo is software, not a physical product, so there are no items to return. Many Archivo features — especially Simba AI and other agentic tools — draw on a metered usage balance we call Boost. Each time Boost is spent on agentic work, generation, or model calls, the corresponding compute is delivered immediately and the underlying cost is incurred by us and our AI providers. Value that has already been delivered in this way generally cannot be returned, which is why refunds are adjusted for usage.

To be eligible for a usage-adjusted refund, please contact us within 14 days of the charge. We apply this 14-day window to all customers as a courtesy, in line with common practice for digital and AI services. After 14 days, payments are generally non-refundable except where required by law or in the case of a billing error (section 10). Cancelling a plan on its own does not create a refund; it stops future renewals, and you keep access until the end of the period you already paid for.

You can cancel a subscription at any time from the in-app billing page. Cancellation stops future renewals and you keep access until the end of the current paid period. Within the 14-day window, you may request a usage-adjusted refund of the current period as described in section 4. Outside that window, we do not refund unused time, but you retain access until your period ends and will not be charged again once cancelled.

During beta, Go and Pro are offered as one-time 30-day passes rather than recurring subscriptions. Because a pass unlocks the full suite and its included monthly Boost right away, it is treated as usage-based. Within 14 days of purchase, you may request a usage-adjusted refund provided you have not already consumed the majority of the pass's included Boost or otherwise exhausted its value. Once most of the included Boost has been used, the value of the pass has effectively been delivered and it is non-refundable.

Boost is a consumable balance. Boost that you have already spent is non-refundable, because the corresponding compute has been delivered. Unused Boost from a direct purchase may be refundable on a prorated basis within the 14-day window. Complimentary or promotional Boost — such as the Boost granted on signup or as part of a promotion — has no cash value and is never refundable or exchangeable for money.

The Free plan involves no charges, so there is nothing to refund. It remains free to use for as long as we offer it.

If you purchased a plan or credits through the Apple App Store or Google Play, that payment is processed by Apple or Google, and their refund policies apply. We are not able to directly refund store purchases. For Apple purchases, request a refund through Apple using reportaproblem.apple.com. For Google Play purchases, request a refund through your Google Play account. If you are unsure where you were charged, contact us and we will help you identify the right channel.

We aim to review refund requests within about 3 business days. If your request is approved, we issue the refund to your original payment method. Depending on your bank or payment processor, it may take a further 5–10 business days for the funds to appear. Refunds are made in the original currency and to the original payment method wherever possible.

If something looks wrong with a charge, please contact us first — we can usually resolve it faster than a bank dispute. We cannot process a refund while a chargeback or payment dispute for the same charge is still pending with your bank or card network. For disagreements that we cannot resolve together, please follow our Dispute Resolution Policy.

This policy does not limit any mandatory rights you have as a consumer under the laws of the Republic of the Philippines or your country of residence. Consumers in some regions, including the European Economic Area and the United Kingdom, have a statutory right to withdraw from certain purchases within 14 days; where you ask us to begin providing digital content immediately, that right may be reduced to the extent the content has already been supplied, as permitted by law and as you agree at the time of purchase.

We may update this Refund Policy from time to time. If changes are material, we will provide reasonable notice through Archivo, email, or a website notice. The version of this policy in effect at the time of your purchase governs that purchase.

For refund requests or questions about this policy, contact us at support@archiv-o.com or visit our Contact page.