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Troubleshooting

A few things to check first when something isn’t working:

  • Signed in? Uploading, importing, sharing and AI features require a signed-in account.
  • Up to date? The web app updates automatically; on desktop, use Check for Updates… and download the latest build if one is available.
  • Usage remaining? If AI features stop responding, check your remaining boosts under Billing & plans.
  • Service state. Check the status page for any ongoing incident.

If the problem persists, contact support@archiv-o.com with what you were doing and what you saw.